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I have a question before I buy something in the shop

Some questions you might have about before buying something from this shop...

Once you’ve decided to buy something we understand it can be frustrating to have issues completing your purchase. Issues at checkout can be very specific to the customer and the device you’re using. Please send me a message using the bright pink 'Message me' button in the bottom right hand corner of the page. Using this means my reply won't end up in your spam folder (this is the downside of having the word 'sex' in my email address).

At checkout there are two payment options, Paypal or Credit Card payment (which is processed through Shopify).

The Sex Ed Shop does not sell physical products, whcih means we don't ship anything.

If you buy a Paperback book from Lulu, then they do ship all over the world.

We only sell digital products which are immediately delivered to you on payment.

We have a NO-RISK 30-DAY GUARANTEE.

If after using any resource you don’t feel you’re in a better position to talk to your child about the relevant topic, email me and I’ll give you a full refund. No questions asked.

I’ve bought something and need some help

Some questions you might have about before buying something from this shop...

If you have not received an email containing a link to your digital purchase from SexEdShop.com and/or SexEdRescue.com in relation to your order, please check your spam/junk folder (If you’re using Gmail, you may need to look under the Updates tab). Otherwise, to access your download or course, you need to log in to your My Account area on this site. Please follow the instructions below:

  • Click ‘Login’ at the top of any page (mobile users will find the link in the menu), or visit sexedshop.com/account/.
  • Your username is likely to be the email address you entered when you ordered and you also chose a password with your order.
  • If you have forgotten your login details, please reset your password.
  • Once you have logged in you will be in the “My Account” area and you will see the link for you DOWNLOADS.

If you are still having issues, please send me a message using the bright pink 'Message me' button in the bottom right hand corner of the page. Using this means my reply won't end up in your spam folder (this is the downside of having the word 'sex' in my email address).

To download the PDF, just click the link in your Invoice email. It will take you to a PDF that has the links to what you bought.

Your file will automatically download to your computer or device, where you will then need to save it.

In general iOS devices are capable of opening .EPUB files without any additional apps while Windows or Android devices may need an additional app in order to open the .EPUB ebook file. Where we have supplied .MOBI files, this is for Kindle devices.

Apple Computers, iPhones or iPads
The iBooks app comes as standard and your apple device should open your epub file automatically. Please ensure you are using Apple’s Safari browser for this to work.
To download, click on the .epub file in your dashboard and you will see a blue down arrow in a circle appear (next to the address bar) to show it is downloading. Click on this arrow and click on the file. It will then ask you if you would like to open the file, click yes, and then it will open up in iBooks.

Android Phones/Tablets
Android users can simply download the .epub file directly from the ‘downloads’ area of their account and store them on their devices. Most ebook reader apps, such as FBreader, will scan your device and add the file to your device automatically. Here is a link to a list of ebook readers for Android devices.

Windows computers
One of many ebook readers for Windows is the free Bibliovore app. After installing you can click ‘Add a file’, browse to your downloaded epub file and open the book. Link to Bibliovore in the Microsoft Store. Another reader that is very simple to use is SumatraPDF.

Kindle
Kindles work best with .mobi format ebooks. Amazon has several ways for you to transfer your files to your Kindle. One easy method is using the free Send-to-Kindle email address they provide to send files to your registered Kindle devices, free Kindle reading applications, and your Kindle Library in the Amazon CloudMore details here.

The most common reason for not receiving an email is because the incorrect email address was provided or it was sent to your PayPal email address.

Please send me a message using the bright pink 'Message me' button in the bottom right hand corner of the page. Using this means my reply won't end up in your spam folder (this is the downside of having the word 'sex' in my email address).

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

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