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If you are having trouble ordering online, processing a payment, accessing your account or downloading a file you have purchased, please see the insturctions below. If you are still having issues please email me via the contact page.
If you have a query regarding a postal order you’ve placed (e.g. for books), if you wish to place an order manually, or wish to inquire about making a trade purchase, please email me via the contact page.
How do I save the App? (Sex Ed Quickies)
You will receive a Welcome email (Subject Title of ‘** Thanks for Purchasing Sex Ed Quickies’) with the instructions for using the App. That email will tell you how to save the app to your computer or device, and guide you through how to use the App.
How do I download my PDF?
To download the PDF, just click the link in your Order email. It will take you to SendOwl (the provider who manages my online store), where you then click the ‘Download’ button. Your file will automatically download to your computer or device, where you will then need to save it. Any problems, please email me via the contact page.
How do I download my eBook directly to my phone or tablet?
In general iOS devices are capable of opening EPUB files without any additional apps while Windows or Android devices may need an additional app in order to open the EPUB ebook file.
Apple Computers – OSX
If you are using an Apple computer the iBooks app comes as standard and should open your epub file automatically.
Windows 8 or 10: one of many ebook readers is the free Bibliovore app. After installing you can click ‘Add a file’, browse to your downloaded epub file and open the book. Link to Bibliovore in the Microsoft Store. All Windows versions: Another reader that is very simple to use is SumatraPDF.
Android users can simply download the .epub file directly from the ‘downloads’ area of their account and store them on their devices. Most ebook reader apps, such as FBreader, will scan your device and add the file to your device automatically. Here is a link to a list of ebook readers for Android devices.
iPhones or iPads
Apple is known for its security which means downloading files directly to your device is not always as easy as with Android. Once you have downloaded your epub file from the ‘downloads’ area of your account you there are a few options to get it onto your device. The most common method is to send an email to yourself with the file attached and open it from your phone using the Apple Mail app on the iPhone/iPad (or however you normally open emails on your phone). When you download the attachment, you will be presented with options on which apps can open this file such as iBooks.Another option is the Kindle iOS app has a specific email account for sending own files. If you have an iPhone and iPad, and you’ve got Kindle app on both, each of them has a separate email. If you send a file to this email, it will be added directly to the relevant app.
Here is an article with more information on transferring ebooks onto iOS devices.
Kindles work best with .mobi format ebooks. Amazon has several ways for you to transfer your files to your Kindle. One easy method is using the free Send-to-Kindle email address they provide to send files to your registered Kindle devices, free Kindle reading applications, and your Kindle Library in the Amazon Cloud. More details here.
Do you ship worldwide?
Yes, but honestly, it is cheaper for you to buy my books through an online store in your country. If you can’t access my books from an online bookseller, please do contact me and I can let you know what the shipping will cost.
How much is shipping?
Shipping for paperback books in Australia is FREE.
How long will my book take to arrive?
Within Australia, your book will arrive within 7-10 business days.
I ordered a product and it hasn’t arrived. What do I do?
If you have any queries about orders please email me via the contact page.
Can I cancel my order?
You may cancel your order if it is shippable and the order hasn’t been dispatched. If it is a downloadable product and has been downloaded, then you are unable to cancel your order as you have already received your product. You can find all the legal stuff here. Please contact me via the contact page.
Can I return my order for a refund?
If your order was damaged when you received it or was not what you expected, we are happy to arrange a replacement or refund. Please email me via the contact page, if you would like to return an item and include your order number and phone number so that I can process your request promptly. Please note:
- Books may be returned for a refund provided they are sent back accompanied by the tax invoice (printable from your account).
- Refunds will be made to the same credit card (or tender type) that was charged for the original purchase.
- If a product is returned for any reason other than it being damaged or not as described, the customer is liable for postage.
- If the product is damaged a new copy will be supplied.
- eBooks and other digital products cannot be returned or exchanged after purchase unless faulty.